Archive for December, 2009

On Being An “Insert technology here” killer

Tuesday, December 15th, 2009

iPhone Killer

All the mainstream tech blogs are going nuts about the recently revealed Google phone and touting it as “An iPhone killer”. This happens whenever there is a dominant technology or brand in any given marketplace. iPod killer was the previous notable one, i have heard twitter killer, and many many others.

The problem with this is that it’s blinkered. If you are aiming at the level of the industry leader, that is as high as you will ever get, and by then they will have moved on. The reason the iPhone has done so well is not because it was aiming at beating the previous incumbent, its because Apple completely ignored what anyone else was doing, started from ground level and basically redefined the playing field. A Microsoft rep I was chatting to a few weeks ago was complaining that the iPhone doesn’t do anything that other devices on the market don’t already do and may have done for quite some time. That’s possibly true, but what Apple did in that way that generally only they can do, is completely change the experience for the consumer. They made everything usable and useful.

One of the reasons we are big fans of the Google Apps product is that it does the same thing for the enterprise. Google are focussed on making it as easy as possible to get data into, and just as importantly out of it. Companies and organisations are now wary of being tied into “walled gardens” as they have been in the past – proprietary data formats, applications that only play well with applications from the same vendor etc. True, some of the Google applications do not have the functional richness of the legacy Microsoft/ lotus/ other apps, no-one is disputing that. The difference is that Google try to make it very easy for you to use their product alongside whatever else you may need.

I still keep up to date with all the major productivity suites on the desktop – i have copies of Microsoft Office and Open Office on this machine, but i find myself using them less and less, as the Google offering and other cloud offerings mature week on week. Having said that, I am excited to see the finished Microsoft online stuff coming in 2010 – if they can:

  • Do the collaborative functions well
  • Make the interface easy to use
  • Promote interoperability with other systems, formats etc
  • Not force me to download anything!

Then they will potentially have a fantastic product on their hands. Their major stumbling block may be that they are aiming at where the best cloud offerings are now – rather than aiming to redefine the rulebook again. By the middle of next year, everyone else will have moved on, so will they be playing catchup? Who knows…

To finish, i have high hopes of the Google Phone. So much so, that i have put together a little santa list of features that would make me switch. Don’t get me wrong, i love my iphone – it just works (cliched i know but never mind), but i am not a massive fan of how proprietary and closed Apple have made it. I don’t think the Nexus one will “kill” anything, but it will make the marketplace more open and interesting. So please Santa:

  1. Include a decent amount of storage or at least provision for it (50GB plus)
  2. Include a decent MP3 player/ podcast library/ online store so that i can get off itunes
  3. Good multitasking ability
  4. Decent on-screen keyboard.
  5. Give it decent battery life.

I have been very good – I promise! ;-)

Happy Yuletide From All Of Us At WaveAdept

Thursday, December 10th, 2009
Flickr: Paihia Beach
Paihia Beach photo, originally uploaded to Flickr by fras1977

For are such a young company (5 months or so) we are so proud to be have so many to wish Happy Yuletide / Christmas / New Year.

To everyone that has supported us, worked with us, housed us and used our services, thank you!

To all our blog subscribers, Twitter followers / listers and fellow NZ Google Apps group members – thanks for taking the time to hop on the WaveAdept bus!

And to everyone that has invited us in to explain “cloud computing”, asked to have a coffee to talk about Google Apps and taken time to come to our public talks – great to meet you! (we look forward to working with you all in 2010)

And, 2010, “The Year Of The Enterprise” according to Google’s CEO, Eric Schmidt. We are astounded by the number of function releases from Google this week and know there are a few biggies left in the bag which can only mean it’s gonna be an amazing ride – and that’s not including the wildness that Wave is going to bring. Of course, 2010 is the year Microsoft will be unveiling the majority of their cloud offerings which we can’t wait to see and are really looking forward to some true competition out there. Cisco are entering the collaboration space, SalesForce is integrating, Amazon is growing and … well, you get the idea – it’s here!

Remember, however, that it’s about you, your staff and getting the work done and not the shiny baubles held out by software vendors.

Also, keep an eye out for an “NZ Google Barcamp” we’ll be helping to arrange with other Google-focussed folks mid 2010 – everything you wanted to ask about Google Apps and more …

From Dave, Mike and our rapidly growing team
Merry Christmas and a Happy New Year
Ngā mihi o te wā me te Tau Hou

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We Need Support And Telling Me “Google it” Won’t Do

Monday, December 7th, 2009

Getting support for Google Apps from Google can be one of the few remaining issues companies have for “goingGoogle” here in New Zealand.

With little (but not zero) official NZ presence from the Google Enterprise team the perception for many is that Google help is just support@google.com

Here’s the logic that many use to arrive at that:

  1. Google comes from the “online consumer world”
  2. Support for “online consumer products” is provided … online
  3. Google Apps is also (and increasingly) targeted at the “corporate world”
  4. The “corporate world” expects to be looked after by people
  5. Google comes from the “online consumer world”
  6. … and around we go

And I have no issues with anyone that thinks that way as it’s very common.
It is changing though.

Traditionally the corporate world received their support from “people” by paying for it – they had licence maintenance deals, 24hour Gold Support Contracts and the ever annoying Software Assurance Program.
Of course the vendors themselves rarely provided the support but outsourced them to local partners and their supply chain. Why is that, because it costs a fortune to provide this service.

In this approach Google seem to be no different in moving towards such a “community” (not eco-system) of third party suppliers and resellers - of which we are a part. Google are, however, also very active in the “online” world in the same way that the “open source” community is. This, I suspect, is a foreign world to most corporates – who has change, Google or the corporates?

At the moment, the pervading view seems to be against Google and their support approach, Computerworld: Can Google really hack it in business?:

“There’s no one to really call if you’re having a problem,” says Greg Arnette, who as CTO of email archiving vendor Sonian is both a Google Apps user and a competitor to Google’s Postini service. While phone support is included in Google Apps Premier Edition, “They do everything they can to direct you to the online forums,” he says.

We at WaveAdept are working hard to:

  • Work with Google to ensure our NZ client issues are addressed appropriately
  • Create a sustainable and cost effective “support system” for NZ Google Apps users
  • Ensure the Google Apps reseller community step up to the line and resolve this very real issue for NZ clients

For more information we urge you to join up to the complimentary “NZ Google Apps” communities on Google Groups and LinkedIn.

See you at the Support Desk!

You Can’t Force “Social”

Thursday, December 3rd, 2009

It appears from recent stories that all the big vendors have finally realised that there is money to be made from this cloud computing malarky and increasingly from the “Social” side of things. So in a wave of “we are first” statements, there are now a plethora of “enterprise solutions”, “facebook’s for the enterprise”, “New social paradigm” and other buzzword bingo classics.

The problem is that there is still a pervasive and influential view (it has to be said, reinforced by the major resellers and partners associated with each product), that by throwing some money and a tool at a problem, it will be solved, otherwise known as the Field of Dreams approach – “build it and they will come”.

Some of these enterprise tools are actually very good – they allow all sorts of collaborative and networking features. But by doing things wrong, you can actually ruin it for everyone. Some key rules for enterprise deployments are as follows:

  1. Make it useful. You will get MUCH more buy in to new ideas if they really, genuinely solve a problem for the people on the front line. See Mike’s post here for an example
  2. Where possible, release little and often. Frequently with new products with huge feature sets, there is a temptation to release everything all at once. All that happens in this case is information overload for the end user, they instantly decide the new system is too hard, give up, and go back to their old habits of working. Hence why many organisations have vast multitudes of unused blogs and wikis, and a massively spiralling amount of email and network folders. A much more effective approach is to find a problem in your enterprise, and then follow point 1. Rinse, repeat.
  3. Make sure that your company values back up the outcome you are trying to achieve, and make sure you are living them, from the CEO all the way down. There is no point encouraging open and honest sharing between employees, if directors of different parts of the organisation wont talk to each other – it’s doomed to failure.
  4. And finally, while being at risk of repeating myself, before you deploy (or even choose) anything, talk to the “real people”, the ones who actually have to work with this stuff. As i have said before, this is not an opportunity to push the latest shiny toy because it’s not about the technology. Find out what would make their life easier. You may get better results than you think!